Need on-site field service?

We're here to get you the solutions and support you need. We're happy to answer any questions you may have, simply click below to get started.

Contact Us

On-site Customer Support

FANUC America's Robot Field Service Agents can quickly be dispatched to your location and be on site fast. They are experienced and can troubleshoot and repair problems quickly and easily to get you back in production.

Service is available regionally in the United States, Canada, Mexico, and Brazil to minimize response time. Service Engineers are strategically located throughout the United Sates and other regions to provide local support, minimize the response time to have an engineer on site, and maximize your production uptime. FANUC America Service also offers preventive maintenance services, robot evaluation services, and service contracts tailored to meet your needs.

On-site field service options include:

  • Down robot service
  • Warranty service
  • Preventive maintenance services
  • Robot evaluation services
  • Service contracts

We're here to meet your needs. Contact us today.

Contact us

How to Get In Touch


Contact Us On-line

Using our contact us form below is an easy way to quickly get in touch with a field service specialist. Let us know your needs and we will be in touch shortly. You can also e-mail our field service team at [email protected].

Contact us


Contact By Phone

The FANUC technical hotline gives you help when you need it most, connecting you with our field service team for on-site support to help you get back up and running fast. Phone our Call Center at (888) FANUC-US to be connected with one of our talented Customer Service Representatives.*

Click to Call

*For best call results, please have the following prepared before calling our technical support hotline:

  • Part name and number (if known)
  • F# or serial number of robot
  • P.O., credit card, or receiving # for warranty, down units or software
  • Shipping & billing addresses
  • Reason for repair (any symptoms, error codes, or diagnostic LEDs that were identified)
  • Requested arrival time
  • Parts in inventory